1. You may cancel your cleaning service at any time. Dolly’s Maid Service, LLC reserves the right to cancel the service provided at any time.
  2. We strive to provide the most professional cleaning service. All the professionals are bonded and insured and have been thoroughly trained in the proper use of all products and equipment
  3. We will provide all of the cleaning supplies, towels, vacuums, and equipment. If you would like for us to use one of your products, please let our office know.
  4. Our cleaners work in teams of three. A team leader is assigned to your home. We make every effort to keep the same team leader assigned to your home, but cannot guarantee it. Illness, promotions, vacations, etc., can all result in a change of team or change of cleaners on a team.
  5. We cannot be responsible for pets that escape when our maids are entering/exiting your home. If your pet will be roaming free during the clean, please let us know in advance, so the maids can be on alert when they open doors. Our maids are trained to close doors as soon as they enter and exit your home and will not leave doors open for long periods.
  6. Cleanings are scheduled in an order that requires the least amount of drive time for each team. This means the exact time of your cleaning may differ each time. If you require an AM or PM schedule we will make every effort to accommodate your request.
  7. The price for your recurring service is based on time between cleanings. We have 4 recurring price categories: Weekly (Once a week) Bi‐Weekly (Every two weeks) Tri-Weekly (Every three weeks) Monthly (Every four weeks) Rescheduling your cleaning can result in the cost of your service changing since we give discounts for recurring services Dolly’s Maid Service, LLC reserves the right to evaluate rates at any time based on the time required to perform our service to meet the clients standards. We reserve the right to adjust the estimate after the job is completed.
  8. Payment is due in full on the day of the cleaning unless you are billed.
  9. Refunds- If you are not happy, we will come back and re‐clean any areas free of charge according to our 100% Satisfaction Guarantee.
  10. Service fee for returned checks. Checks returned for non‐payment, (insufficient funds) will be charged a $35.00 returned check fee. Cancellation fee of $50.00 will be charged unless notification of a change has been made 48 hours prior to the service date. All notifications must be made by calling or texting 330-221-3416.
  11. If your home is equipped with a security system, please insure that it is off or inform our office of the code before your scheduled cleaning. Please be sure to notify our office if this code changes.
  12. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our employees are instructed to call our office at once if something is broken, and to leave you a note. In the event an item is damaged or broken, we reserve the option to repair or replace the item.
  13. The only holidays observed by our company are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. Regular cleaning services will be offered all other holidays. Should your regular cleaning fall on these days, our office will contact you approximately 2 weeks prior to the holiday to reschedule your cleaning. If you wish to reschedule a cleaning that falls on another holiday throughout the year, please call the office at least 48 hours in advance to avoid a late cancellation fee.
  14. The cleaning will be far more satisfactory if the team does not have a great deal of clutter with which to contend. Desks that have a large amount of paperwork for instance may not be cleaned.
  15. If you have pets, our cleaners do appreciate it when they are secured and that you pick up after them. We do not clean litter boxes or urine/feces from the floor. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas.
  16. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If termites, roaches, fleas, etc., are encountered, we will not clean or vacuum the area. We will leave you a note, or call you regarding the problem.
  17. We do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please call the office and we will arrange to avoid those items.
  18. Our staff cannot climb higher than a step stool, work on the outside of your home, move furniture that is heavy.
  19. We guarantee our work. Contact our office within 72 hours and we will make every effort to correct the problem Our office is open Monday through Friday 8:00am to 4:00pm. After hours and weekends, a voicemail can be left or text message to 330-221-3416 and we will return it asap.